Privacy Policy

HandleKrypto is owned and operated by Bitgate Services AS, organization number 922 385 734 and developed by BitGate AS, organization number 918 574 433. Bitgate Services AS will be referred to as “HandleKrypto”, “us”, or “we” in this policy.

Your privacy is important for us, and in this privacy policy we describe how we collect and use your personal data. The privacy policy is based on the Norwegian law, where HandleKrypto is located. We will process your personal information at any time in accordance with applicable privacy laws.

When we talk about the Money Laundering Act in this privacy policy, we explain what, how, and why we store such information in regards to Know Your Customer (KYC) and Anti Money Laundering (AML). Make sure you read our Anti Money Laundering Policy for more information.

What personal data we collect and why we collect it

User Account

On initial login with bank ID, an account is automatically registered. When you complete the login, you give access with bank ID to personal data about you. The following information will be stored about you:

  • Social security number
  • Your bank ID identification number
  • First name, last name, and full name
  • Officially registered residential address
  • Email Address
  • Phone

HandleKrypto is required to store personal identification number, name and place of residence. We must know who our customers are (KYC) and identify them in accordance with the Money Laundering Act. We identify you with bank ID and save bank ID identification number and social security number as proof of your identity

If any of the information is missing, such as email and phone number, we will manually request that information before you can place orders on the website. We need this information in order to contact you when needed, for example, when requesting order information.

Know Your Customer Form

When establishing a customer relationship, we are also required by The Money Laundering Act to know the purpose of our relationship. Therefor we ask you questions such as these with multiple answer options:

  • What are you going to use the service for?
  • Are you going to order for yourself or on behalf of others?
  • What will the average monthly volume be?
  • How often do you plan to use the service?
  • How long do you plan to use the service?
  • What is the source of your funds?

We are required by The Money Laundering Act to store this information so we know what your purpose of using the website is, as well to be able to check if your orders and behavior does not match the answered questions. In that case we may ask you to update any question or ask additional questions, or even extra information through email or phone. All extra information we ask will be stored for the same regulatory reasons.

Order

HandleKrypto is required to store personal data for all purchases and sales both in order to comply with the accounting and anti-money laundering regulations. Furthermore, your IP address is also stored for security purposes, as a tool to look for suspicious transactions under the Money Laundering Act.

Contact form

When you contact HandleKrypto using the contact form, the information we request is stored in the contact form. Your question will let us respond to it as soon as we see it and the contact information is required to answer to your question. This information is also stored by email.

Chat Support

If you contact HandleKrypto using chat on the website, we will save chat log / history, along with your username, IP address, browser, and which web page you are on or navigate to. This gives us a better opportunity to help the customer in different issues and to answer faster. Furthermore, the information is used to analyze how our customer service workers handle customer support and how to improve the support experience you receive from us.

Cookies

We use cookies to improve user experience and security.

Cookies are small files stored in your browser or on the device you use when you open a webpage. Like most web sites, we use cookies to provide you with a better, faster, and safer user experience. For example, we use cookies for:

  • To enable certain features of the system.
  • Improve the security of your user account.
  • Provide insight into user behavior to improve the user experience.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you log out of your account, the login cookies will be removed.

We use industry standard analytics tools for visitor analysis, and these tools can put cookies in your browser to provide insight into user behavior using the website. HandleKrypto collects unidentified visitor information through the Analytics tool Google Analytics. The purpose of this is statistics used to improve and further develop the information services and services provided. Examples of what the statistics are used for are: information about how many people visit different pages, how long the visit lasts, what websites users come from and what browsers are used.

Blocking and deleting cookies

If you do not want cookies to be placed when you visit the website, you can change this in your browser settings. For more information about this, see the documentation for your browser. Note that if you turn off the ability the website has to put cookies it may affect the user experience and that some features on the page will not work.

You can also delete existing cookies in your browser. See the documentation for your browser for more information on how to do this.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Links to external websites

Our website contains links to external websites. The owners of these web sites can collect data about you. We recommend that you check their privacy terms before visiting them. We are not responsible for their use and collection of personal information.

Who we share your information with

Personal information is only shared if there is a valid basis for it. In case of serious suspicion of criminal activity or upon request, we are required to provide information to “økokrim”. Furthermore, we may provide information to external services after your permission.

In order to be able to use your data efficiently and to offer you the best services, it is sometimes necessary to send information to third parties. These third parties have separate and independent privacy policies. HandleKrypto is not responsible for the content and activities of the related services. Nevertheless, we want to protect the integrity of the services we provide and gladly welcome feedback in these areas.

How long we retain your data

Your personal information is stored for as long as it is necessary for the purpose or as long as it is required by law. Bookkeeping, Storage, Money Laundering and reporting obligations affect how long we need to store your information.

The site administrators can view and edit this information.

What rights you have over your data

If you have an account on this site, or have made orders, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you want access to information HandleKrypto has about you, or if you have any questions or suggestions regarding our processing of personal information, please fill and submit our contact form or send us an email to [email protected]

How we protect your personal information

Information security is taken seriously. We ensure that your personal information is secure by technical and other measures. We take additional measures to prevent data modifcation, loss or abuse.

Only those who need your personal information will be able to access them. The information is treated confidentially in all cases.

Our routines for data leaks

If a data leak occurs, we are required to inform you about it. We will provide such information as soon as possible after we solve the problem that caused the leakage and consider it safe to publish it. This is to prevent further leakage. In all cases, you will receive information as soon as possible from us about a leak.

Which third parties we receive information from

As mentioned earlier, we use third parties to retrieve information about you:

  •     Personal information from bank ID
  •     Information about payment methods from payment provider

What automatic decisions are taken based on user information.

You are automatically granted access to orders when we have received sufficient information about you and your identity is verified as not suspicious in regards to the Money Laundering Act.

If the system detects suspicious transactions or behavior of the user, the user will temporarily lose access to the service. Until we have manually contacted you and disproved the suspicion, where we will restore your access again. We are also required to do so by law.

Changes of policy

The privacy policy can be updated from time to time to reflect changes in the service, or by other legal and operational reasons. This privacy policy applies from 2020-05-08.